At PourPath, we are committed to ensuring your complete satisfaction with every purchase. We understand that sometimes a return may be necessary, and we've designed our policy to be as straightforward and accommodating as possible while complying with regulations concerning alcohol sales.

Due to the nature of our products and legal restrictions surrounding alcoholic beverages, our return policy has certain limitations. Please review the information below to understand your options.

We accept returns under the following conditions:

• Damaged products: If your order arrives damaged, cracked, or leaking
• Incorrect items: If you received items that differ from what you ordered
• Defective products: If you believe a product is spoiled or otherwise defective

To initiate a return, please follow these steps:

1. Contact our customer service team within 48 hours of receiving your order at support@pourpath.com or call (555) 123-4567
2. Provide your order number, a description of the issue, and photos of any damage
3. Our team will review your request and provide instructions for the return process
4. Do not ship any products back without receiving authorization from our team

In accordance with legal regulations and industry standards, the following items cannot be returned:

• Opened bottles or products with broken seals
• Products that have been consumed
• Items ordered in error that are not damaged or defective
• Products that you simply did not enjoy (taste preferences)

We recommend carefully reviewing product descriptions and details before making a purchase.

Upon approval of your return, refunds will be processed as follows:

• The original payment method will be refunded for the product price
• Shipping costs are generally non-refundable unless the return is due to our error
• Refunds typically process within 5-7 business days after we receive the returned product
• Store credit may be offered as an alternative to monetary refunds in certain situations

If your order arrives damaged, please do not refuse the shipment. Accept the delivery, document the damage with photos, and contact our customer service team immediately. This documentation is essential for processing claims with our shipping partners and ensuring prompt resolution for you.

Orders can be canceled before they ship. Once an order has been processed and shipped, it cannot be canceled and must go through the return process if eligible. To cancel an order, please contact our customer service team as soon as possible after placing your order.